Refund policy
TERMS AND CONDITIONS OF SERVICE
ARTICLE 1 – DEFINITIONS
In these Terms, the following definitions apply:
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Withdrawal Period: the time frame in which the consumer may exercise their right of withdrawal.
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Consumer: a natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
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Day: calendar day.
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Fixed-Term Contract: a distance contract relating to a series of products and/or services, whose delivery and/or purchase obligations are spread over a defined period of time.
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Durable Medium: any means that allows the consumer or entrepreneur to store information in a way that enables future consultation and unaltered reproduction of the stored information.
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Right of Withdrawal: the ability of the consumer to withdraw from the distance contract within the withdrawal period.
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Entrepreneur: the natural or legal person offering products and/or services to consumers remotely.
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Distance Contract: a contract concluded using one or more techniques of distance communication as part of a system for the remote sale of goods and/or services.
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Technology for Distance Communication: means that can be used to conclude a contract without the consumer and entrepreneur being in the same place at the same time.
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General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
ARTICLE 2 – PAYMENT
Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days after the start of the withdrawal period as referred to in Article 6(1). In the case of a service agreement, this period begins after the consumer has received confirmation of the agreement.
The consumer is obligated to immediately report any inaccuracies in payment details provided or stated.
In case of non-payment, the entrepreneur reserves the right—within legal limits—to charge reasonable costs previously communicated to the consumer.